COMPLAINTS

We provide only top quality products, your order has been carefully packed before shipping and we make every effort to minimise the risk of damage during delivery. Upon delivery of the products make sure everything is complete and undamaged. If you are missing a product or receive a product with a defect, please contact us via email: contact@eagleoveratlas.com

 

RETURN & REFUND


If you purchase an item from us then you have the right to cancel your order within 14 days of receiving the item. To do so, you must notify our Customer Services team (preferably via email at contact@eagleoveratlas.com) within those 14 days. 


If you notify us of your intention to cancel your order with us, you must return any items to us immediately, in the same condition in which you received them.

If the items were made to your specifications, or are clearly personalised, you will not have the right to cancel your order. 

You must return the item(s) in the same condition in which you received them, with their original packaging. You are asked to take reasonable care with the items and in the case of an item with a hygiene seal, you are required not to remove the seal when examining the item. If your handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way then the cost will be deducted from the purchase price and we will refund the balance. 

Once we receive the item back we will assess it and will notify you of whether we are accepting the product for return. 

Return address: 

Eagle Over Atlas Interiors, Paseo De Valldigna, 14 Puzol, Valencia 46530, Spain

If all is in order as specified as above, we will refund the value of the returned item within 5 working days of your return reaching our facility. Shipping charges are non-refundable.